The Efficient Management of Assets and Charging Infrastructure
The efficient management of assets and charging infrastructure has become a critical challenge for businesses in the quickly evolving EV market. Rapidly expanding companies need to find a way to keep up with growth without infinitely scaling operations.
The 3 Key Challenges in Scaling Operations for CPO and MSPs
- Resource allocation: Valuable employee resources are often consumed by low-impact administrative repetitive tasks that affect productivity.
- Data management complexity: Maintaining accurate and consistent (customer) data is time-consuming across multiple platforms.
- Time to charge / time to market: Inefficient internal processes lead to delays in early revenue generation and customer experience.
An API for All Core Workflows
The platform API addresses these challenges by automating the core workflows for MSPs and CPOs, end-to-end: from the creation of a customer to the activation of a charge point. By integrating these customer onboarding processes in their back offices, CPOs and MSPs can reclaim their operational effectiveness, reduce issues, and reduce their time-to-charge when a new charge location or customer is provisioned.
Last Mile Solutions’ comprehensive platform API is now live, and we are dedicated to providing an API interface for all key features in EVC-net in the future. By offering solutions that directly target industry pain points, we aim to empower businesses to optimize their operations, enhance customer satisfaction, and drive growth.
Automation Use Cases of CPO and MSP Workflows
Recent advancements in technology have enabled the implementation of several automation use cases that streamline CPO and MSP workflows. These innovations significantly improve efficiency and customer experience across various aspects of the business.
- Efficient customer onboarding: Automatic synchronization of new customer data from existing external systems to EVC-net eliminates redundant data entry, reduces errors, and shortens the time to charge.
- Automated price updates: Tariff updates for CPOs, MSPs, and home reimbursement are reflected across all integrated systems, allowing for more agile pricing strategies. End users can also update the new energy rate for home reimbursement themselves.
- Enhanced analytics: Direct integration of EVC-net data into custom reporting tools enables more opportunities for data-driven insights and decision-making.
- Charge group reconfiguration: API-enabled systems allow the creation of one charge group per customer, ensuring privacy and enabling individual charge price and access management.
Streamline Operations and Optimize Your CPO and MSP Business Model
We invite you to connect with our team to explore how these advanced API capabilities can be tailored to your specific operational needs and position your business at the forefront of the EV charging industry.
As our Partner, you can read more about the APIs and see the technical documentation on our Support page, or by reaching out to your Last Mile Solutions representative.
