We are Last Mile Solutions
With over 200.000 charging stations, 1.1 million charging cards, 100 million transactions and users in 22 countries, we have become the largest independent provider of e-mobility platforms in Europe.
We work with a flexible and highly skilled team that has built up years of expertise in this field. Because we are occupied with innovations on a daily basis, we all have the drive to further develop ourselves and our services
Our commitment to sustainability, efficiency, and innovation drives us to develop groundbreaking solutions that redefine the future of mobility.
We have been represented in Benelux since early 2009 and we are growing fast! And to support this growth, we want to strengthen our Benelux business with a Customer Success Manager.
Your role
As Customer Success Manager you will be responsible for nurturing key customers (In Benelux) after deal closure. In this varied job with many responsibilities, you will have contacts with existing customers about ongoing contracts, solutions and problems. There is daily contact with the Sales and Solutions colleagues about current and future projects. And you have frequent contact with the international Development and Support teams working from our HQ in Rotterdam.
Your main responsibilities
- Planning and guiding the overall business implementation of new customers, in close cooperation with the Solutions team
- Building and nurturing relationships with existing customers
- Up,- and cross sell to existing customers
- Collect and analyse customer feedback
- Share customer feedback with relevant internal stakeholders and be a sparring partner in designing improvements
You recognize yourself in
Skills:
- Strong customer orientation
- Clear and effective communication
- Exceptional (in/external) stakeholder management skills
- Proven negotiation skills
- Structured, strong planning and project management skills
- Ability to translate technical issues into a language appropriate for the target audience
- Proactive, strong team player, but also a self-starter
- Fluent in Dutch and English
Experience:
- Relevant Bachelor’s or Master’s degree (e.g. in economics and/or engineering)
- Experience and excellent achievements in Customer Success Management or related functions;
- Experience in the SaaS and/or EV Charging industry is a pre;
- At least 3 years of relevant work experience
Other:
- Willingness to travel throughout Benelux approx. 4-8 days per month
And you recognize yourself in our core values
- Be yourself
- Follow your gut
- Focus on the goal
- See the bigger picture
- Dare to be different
What you are looking for in a job
- A great challenge in the dynamic and sustainable sector of E-Mobility
- Ambitious colleagues as sparring partners
- Training and development opportunities in an international environment
- Flexibility in working hours but also between working remotely and in the office
- 25 vacation-, and 13 extra ATV days (based on fulltime)
- Full reimbursement of public transport costs or a mileage allowance and parking card
- A bonus plan
- A pension plan
- A great lunch in our bistro whether you are vegan, vegetarian, halal or have other requirement
- Sport lessons offered in office 3x a week and everyday use of the gym
- A good working atmosphere with enthusiastic and ambitious colleagues
Interested?
Are you interested and want to apply immediately or do you have a question? Please contact recruitment at jobs@lastmilesolutions.com
